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Online Language and Communication Skills Training

Communicating Professionally at Work - Team Centered

$99.00

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10 lessons covering the communication competencies required to perform professionally at work with colleagues.  

Perfect for Team Leaders or New Employees integrating into a professional workplace culture.  Lessons include videos showing effective and ineffective interactions on 10 topics, with skills explanation and recording practice. 

 

Building Relationships, Getting Started, Interruptions, Asking for Help, Asking for Feedback, Acknowledging an Error, Clarifying, Working Out a Problem A and B, Standing Your Ground

Outline

Unit Name

Competency

Skill 1

Skill 2

Building Relationships

Social Contact Conversation

Small Talk

Getting Started

Social Contact Conversation

Formal Greetings

Self-Introduction

Interruptions

Social Contact Conversation

Interrupting

Clarifying

Asking Information

Clarifying

Receiving Negative Feedback

Asking for Help

Asking for Help

Showing Respect

Using Courtesy

Acknowledging an Error

Receiving Feedback

Acknowledging

Apologizing

Asking for Feedback

Asking for Information

Making a request

summarizing

Working Out a Problem A

Giving Feedback

Clarifying

Active Listening

Working Out a Problem B

Giving Feedback

Assertiveness

Active Listening

Standing Your Ground

Refusing a request

Assertiveness

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