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Online Language and Communication Skills Training

Communicating Professionally Using Email


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Business Writing 2

Communicating Professionally Using Email

Includes Assessment.

Course objectives
Are you drowning in emails? Are you still waiting for important information you requested last week?  

This course develops the email writing skills you need to efficiently manage your day-to-day workload and achieve your long-term professional goals. 

  • You will participate in interactive learning activities.
  • You will write emails and consider how to improve them.
  • You will learn techniques to help you write emails people want to read.

Learning objectives
You can expect to learn how to:

  • adapt your emails and letters to different audiences and situations
  • plan and organize your writing to fit your purpose
  • write and edit your work to make it clear, concise and easy to understand

Soft Skills
Specific soft skills you will practice include:

  • Paraphrasing and Summarizing
  • using Plain English
  • using appropriate Formality
  • Explaining reasons
  • using Positive Language
  • Delivering Difficult Messages


The course consists of 7 modules plus assessments. Practice activities and exercises are included in every module.


The course is designed for learners with a range of English competency from intermediate (B1) to fluent (C2). It is especially useful for learners at B2 level who need more practice to improve their email writing skills. The course includes a Pre-Test and a Post-Test. he following guidelines can be used for aligning test results to the CEFR (Common European Framework of Reference):

>90% C2

70% to 89% C1

50% to 69% B2

20% to 49% B1

<20% A2 or below


This course is designed to be a 100% self-access course. Learners get feedback on their progress and completion is tracked.

The modules can be taken in any order and repeated as often as needed. In addition, parts of the course can be turned on or off, as required by the training program.


This course will take approximately 4 to 6 hours to complete.

Trainer Support

Trainers can check learners' progress for completion and scores.

Trainers can use the optional  instructor-scored assignments to evaluate and give feedback. These optional lessons can be turned off if desired.

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