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Communicating Professionally: Team Work
$99.00
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11 lessons covering the communication competencies required to perform professionally at work with colleagues.
Perfect for team leaders or new employees integrating into a professional workplace culture. Lessons include videos showing effective and ineffective interactions on 10 topics, with skills explanation and recording practice.
- Building Relationships
- Getting Started
- Interruptions
- Asking for Help
- Asking for Feedback
- Acknowledging an Error
- Clarifying
- Working Out a Problem A and B
- Standing Your Ground
New lesson
- Paraphrasing and Summarizing
Outline
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Unit Name |
Competency |
Skill 1 |
Skill 2 |
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| Paraphrasing and Summarizing | Clarifying | Asking for Information | Clarify, Paraphrase, and Summarize |
Say What You Can Do |
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Building Relationships |
Social Contact Conversation |
Small Talk |
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Getting Started |
Social Contact Conversation |
Formal Greetings |
Self-Introduction |
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Interruptions |
Social Contact Conversation |
Interrupting |
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Clarifying |
Asking Information |
Clarifying |
Receiving Negative Feedback |
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Asking for Help |
Asking for Help |
Showing Respect |
Using Courtesy |
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Acknowledging an Error |
Receiving Feedback |
Acknowledging |
Apologizing |
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Asking for Feedback |
Asking for Information |
Making a request |
summarizing |
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Working Out a Problem A |
Giving Feedback |
Clarifying |
Active Listening |
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Working Out a Problem B |
Giving Feedback |
Assertiveness |
Active Listening |
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Standing Your Ground |
Refusing a request |
Assertiveness |
Level
The course is designed for new employees in entry-level office environments. Extensive recording practice is provided and learners are encouraged to use the exercises repeatedly to practice speaking skills.
Duration
The complete course is designed to take 10 to 12 hours.
Trainer Support
Trainers can check learner progress and listen to all the recordings. Using the SocioLearner Track Tag tool, trainers can make text and audio comments directly on audio tracks to provide feedback and encourage further practice.
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