Online Language and Communication Skills Training
VCC - HUC - Communication Skills for Health Unit Coordinators
Ten lessons focusing on specific communication strategies useful for working with colleagues and clients at the nurse's station in a hospital environment. Useful for new employees or students looking for practice on:
- Learning how to talk with colleagues clients in an appropriate and comfortable manner.
- Learning specific communication strategies needed on the job.
Lessons include audio and video interactions on a variety of topics including: Active Listening with a Client, Asking for Help, Clarifying on the Phone, Interrupting, Leaving a Telephone Message, Clarifying Information, Noticing a Mistake, Acknowledging an Error, Making a Request, Refusing a Request.