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Online Language and Communication Skills Training
Grant Macewan U - MOA - Communication Skills for Medical Office Assistants
Ten lessons focusing on specific communication strategies useful for Medical Office Assistants in a clinic or office.
Learn how to manage a variety of interactions at a busy counter and communicate with co-workers, visitors, and patients.
Lessons include audio and video interactions on a variety of topics including: Active Listening with a Client, Approaching a Busy Co-Worker, Interrupting, Organizing a Telephone Request, Asking for Help, Using Empathy with a Client, Fixing a Co-Worker's Mistake, Acknowledging an Error, Handling a Busy Waiting Room, Assertiveness on the Phone
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