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Online Language and Communication Skills Training

Communication Skills for Health Care Professionals - Patient Centered

$99.00

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Ten lessons focusing on specific communication strategies useful for working with patients in a variety of health care environments. Useful for new employees or students in the nursing pathway looking for practice on:

  • Learning how to talk with clients in an appropriate and comfortable manner.
  • Learning specific communication strategies needed on the job.

Each lesson includes audio and/or video interactions with interactive practice exercises on specific skills.

Outline:

Greetings, Building Relationships, Using Courtesy, Overcoming Communication Barriers, Showing Empathy, The Interview, Teaching, Gaining Co operation,Assertiveness on the Phone, Assertiveness in Action

Unit Name
Competency 1
Competency 2
Skill 1
Skill 2
1 Greetings
Social Contact and Conversation
Small Talk
2 Building Relationships
Social Contact and Conversation
Asking for Information
Build Trust
Active Listening
3 Using Courtesy
Social Contact and Conversation
Courteous Language
4 Overcoming Communication Barriers
Social Contact and Conversation
Asking for Information
Managing Language Barrier
Visual or Hearing Barriers
5 Showing Understanding and Empathy
Social Contact and Conversation
Small Talk
Reflective Questions
6 Gaining Cooperation
Persuading
Refusing a Request
Active Listening
Open-Ended Questions
7 Assertiveness on the Phone
Refusing a Request
Disagreement
Clarifying
Describing Feelings/Situation
8 Assertiveness in Action
Refusing a Request
Using "I" Statements
Body Language
9 Interviewing
Asking for Information
Types of Questions
Checking for Understanding
10 Teaching and Instructing
Giving Feedback
Participating in Group
How to Teach
Demonstrate

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