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Online Language and Communication Skills Training

Communicating Professionally with Customers


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10 lessons covering the fundamentals of customer service.  

Perfect for new employees in customer-oriented environments such as retail, banking, and contact centers.  Lessons include videos and dialogs showing effective and ineffective interactions, with skills explanation and recording practice. 

Topics include: Making First Contact, Understanding Customers' Needs, Clarifying, Summarizing, Enhancing Customer Loyalty, CAN Do attitude

This course is under development. Contact us for start dates.

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