Online Language and Communication Skills Training
Communicating Professionally with Customers
10 lessons covering the fundamentals of customer service.
Perfect for new employees in customer-oriented environments such as retail, banking, and contact centers. Lessons include videos and dialogs showing effective and ineffective interactions, with skills explanation and recording practice.
Topics include: Making First Contact, Understanding Customers' Needs, Clarifying, Summarizing, Enhancing Customer Loyalty, CAN Do attitudeThis course is under development. Contact us for start dates.