Ten lessons focusing on specific communication strategies useful for Medical Office Assistants in a clinic or office.

Learn how to manage a variety of interactions at a busy counter and communicate with co-workers, visitors, and patients.

Lessons include audio and video interactions on a variety of topics including: Active Listening with a Client, Approaching a Busy Co-Worker,  Interrupting, Organizing a Telephone Request, Asking for Help, Using Empathy with a Client, Fixing a Co-Worker's Mistake, Acknowledging an Error, Handling a Busy Waiting Room, Assertiveness on the Phone