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Online Language and Communication Skills Training

Medical Office Assistant Communication Skills


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11 lessons focusing on specific communication strategies useful for Medical Office Assistants in a clinic or doctor's office.

Learn how to manage a variety of interactions at a busy counter and communicate with co-workers, visitors, and patients, face-to-face and on the phone.

Lessons include audio and video interactions on a variety of topics including:

  • Active Listening with a Client
  • Approaching a Co-Worker
  • Interrupting to Clarify
  • Organizing a Telephone Request
  • Asking for Help
  • Using Empathy with a Client
  • Fixing a Co-worker's Mistake
  • Acknowledging an Error
  • Handling a Busy Waiting Room
  • Assertiveness on the Phone

New lesson:

  • Paraphrasing and Summarizing


Unit Name
Competency 1
Competency 2
Skill 1
Skill 2
Skill 3
Paraphrasing and Summarizing Clarifying Asking for Information Clarify, Paraphrase and Summarize Say What You Can Do
Active Listening with a Client Active Listening Social Contact and Conversation Listener Attentiveness and Encouragement Clarify, Paraphrase and Summarize Say What You Can Do
Approaching a Co-worker Social Contact Gauging Approachability Topic Shift Small Talk
Interrupting Asking for Information Social Contact and Conversation Interrupting Body Language
Organizing a Telephone Request Asking for Information Telephone Techniques Organizing Information
Asking for Help Asking for Information Gain Rapport Checking Roles Courtesy
Using Empathy with a Client Empathy What is Empathy Acknowledge
Fixing a Co-worker's Mistake Giving Feedback Clarifying Neutrality Using "I" Statements
Acknowledging an Error Receiving Feedback The steps for Acknowledging Take Responsibility Summarize
Handling a Busy Waiting Room
Refusing a Request Active Listening Assertive Behaviour
Assertiveness on the Phone Refusing a Request "I" Statements



The course is designed for students enrolled in healthcare courses at the college level. Extensive recording practice is provided and students are encouraged to use the exercises repeatedly to practice speaking skills.



The complete course is designed to take 10 to 12 hours.


Instructor Support

Instructors can check student progress and listen to all the recordings. Using the SocioLearner Track Tag tool, Instructors can make text and audio comments directly on the students' audio tracks to provide feedback and encourage further practice.


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