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Health Unit Coordinator/Hospital Unit Clerk Communication Skills
$49.00
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15 lessons focusing on specific communication strategies useful for Health Unit Coordinators at a nurse's station in a hospital.
Learn how to manage a variety of interactions at a busy counter and communicate with co-workers, visitors, and patients, face-to-face and on the phone.
Lessons include audio and video interactions on a variety of topics including:
- Active Listening with a Client
- Approaching a Busy Co-Worker
- Leaving a Message on the Phone
- Organizing a Request on the Phone
- Clarifying on the Phone
- Interrupting
- Clarifying a Misunderstanding
- Acknowledging an Error
- Refusing a Request
- Noticing a Mistake
- Making a Request
New lessons!
- Paraphrasing and Summarizing
- Asking for Help
- Medication Identification and Pronunciation
- Job Interview Practice
Outline
Unit Name |
Competency 1 |
Competency 2 |
Skill 1
|
Skill 2 |
Skill 3 |
| Paraphrasing and Summarizing | Clarifying | Asking for Information | Clarify, Paraphrase, and Summarize |
Say What You Can Do |
|
| Active Listening with a Client | Active Listening | Social Contact and Conversation | Listener Attentiveness and Encouragement | Clarify, Paraphrase, and Summarize | Say What You Can Do |
| Approaching a Co-worker | Social Contact | Gauging Approachability | Topic Shift | Small Talk | |
| Leaving a Message on the Phone |
Asking for Information |
Telephone Techniques | Leaving a Message | ||
| Organizing a Request on the Phone |
Asking for Information |
Telephone Techniques | Organizing Information | ||
| Clarifying on the Phone | Asking for Information | Clarifying | Checking Understanding | Paraphrasing | |
| Interrupting | Asking for Information | Social Contact and Conversation | Interrupting | Body Language | |
| Clarifying Information | Asking for Information | Observational Language | Clarifying | Adjusting Language According to Environment | |
| Acknowledging an Error | Receiving Feedback | Map Out Steps | Acknowledging | Take Responsibility | Summarize |
| Refusing a Request | Refusing a Request | Assertiveness | Using Names | "I" Statements | |
| Noticing a Mistake | Giving Feedback | Map Out Steps | Clarifying | Neutrality | |
| Making a Request |
Giving Feedback | Using Courtesy | Showing Respect with Body Language | ||
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Asking for Help |
Asking for Information | Gain Rapport | Checking Roles | Courtesy | |
|
Medication Identification and Pronunciation |
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Job Interview Practice |
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Level
The course is designed for students enrolled in healthcare courses at the college level. Extensive recording practice is provided and students are encouraged to use the exercises repeatedly to practice speaking skills.
Duration
The complete course is designed to take 10 to 12 hours.
Instructor Support
Instructors can check student progress and listen to all the recordings. Using the SocioLearner Track Tag tool, Instructors can make text and audio comments directly on the students' audio tracks to provide feedback and encourage further practice.
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